Jira Service Desk - Pricing, Reviews & Alternatives (2019)

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Jira Service Desk

Jira ServiceDesk is a full-featured service desk platform designed to provide solutions for ITSM (IT Service Management) and customer service. It comprises automation, SLAs, and CSAT reporting.

Overview

It enables your employees to raise their needs, ask for new services, and report cases and incidents in the service desk. Automation streamlines ticket routing and severity 1 notifications, facilitating the work of your teams, saving time and boosting productivity. Its ITIL (Information Technology Infrastructure Library) helps your team with their needs when it comes to change, incident, problem, and service request. Using Confluence integration, it enables to establish a service knowledge base to provide quick solutions to your customers Developed on the Jira platform, it integrates smoothly with Jira Software, which makes support and development easier for everyone.

Vendor

Name
Atlassian

Devices

iOS
Android
Windows
Web
macOS

Jira Service Desk Pricing

Up to 3 agents
Price: $10 monthly flat fee
check Assignment Management
check Availability Management
check Capacity Monitoring
check Contract/License Management
check Email integration
check Event Logs
check Hardware Inventory
check Issue Auditing
check IT Budgeting
check Knowledge Base Management
...
4-15 agents
Price: $20 per agent/month
check Assignment Management
check Availability Management
check Capacity Monitoring
check Contract/License Management
check Email integration
check Event Logs
check Hardware Inventory
check Issue Auditing
check IT Budgeting
check Knowledge Base Management
...
Up to 3 agents
Price: $10 monthly flat fee
check Assignment Management
check Availability Management
check Capacity Monitoring
check Contract/License Management
check Email integration
check Event Logs
check Hardware Inventory
check Issue Auditing
check IT Budgeting
check Knowledge Base Management
...
See more
4-15 agents
Price: $20 per agent/month
check Assignment Management
check Availability Management
check Capacity Monitoring
check Contract/License Management
check Email integration
check Event Logs
check Hardware Inventory
check Issue Auditing
check IT Budgeting
check Knowledge Base Management
...
See more
Up to 3 agents

For small teams

Price: $10 monthly flat fee
check Assignment Management
check Availability Management
check Capacity Monitoring
check Contract/License Management
check Email integration
check Event Logs
check Hardware Inventory
check Issue Auditing
check IT Budgeting
check Knowledge Base Management
...
See more
4-15 agents

For growing teams

Price: $20 per agent/month
check Assignment Management
check Availability Management
check Capacity Monitoring
check Contract/License Management
check Email integration
check Event Logs
check Hardware Inventory
check Issue Auditing
check IT Budgeting
check Knowledge Base Management
...
See more

Jira Service Desk Features

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Jira Service Desk Integrations

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Jira Service Desk Reviews

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