Jira Service Desk - Pricing, Reviews & Alternatives (2019)
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Jira Service Desk
Jira ServiceDesk is a full-featured service desk platform designed to provide solutions for ITSM (IT Service Management) and customer service. It comprises automation, SLAs, and CSAT reporting.
It enables your employees to raise their needs, ask for new services, and report cases and incidents in the service desk. Automation streamlines ticket routing and severity 1 notifications, facilitating the work of your teams, saving time and boosting productivity. Its ITIL (Information Technology Infrastructure Library) helps your team with their needs when it comes to change, incident, problem, and service request. Using Confluence integration, it enables to establish a service knowledge base to provide quick solutions to your customers Developed on the Jira platform, it integrates smoothly with Jira Software, which makes support and development easier for everyone.