DiamanteDesk is an independent support ticket system designed to listen to your customers and react to satisfy their needs. Create CRM tickets and associate them with any customer from the system.
The platform is based on modern technology stack (PHP 5, Symfony2, Oro Platform, Bootstrap) that guarantees high reliability, flexibility, scalability and extensibility. The main goal standing behind Diamante’s creation is to design a system that will streamline the ticket support. It does so by automatizing the process and assigning tickets to the most qualified support agent or department. It reduces the time between placing a ticket and an appropriate answer. With its open-source design, the users can customize DiamanteDesk smoothly, adjusting it to the business workflow. Whether a ticket comes through an email, Facebook, Twitter, SMS or a phone call, DiamanteDesk will help you organize it and handle properly!