Alcea HelpDesk - Pricing, Reviews & Alternatives (2019)

4.6 / 5
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Alcea HelpDesk

Alcea HelpDesk is a flexible, straightforward software changing the way companies track issues, solve problems and ensure maintenance of corporate knowledge and improvement of processes. It is a complete tracking system, that improves customer service.

Overview

Alcea HelpDesk claims to improve productivity and handling of reported issues, through clever flagging system that divides responsibility quickly and makes sure that an issue is ran to its end course. It handles escalating events, can automatically set up a best route for said issue and can maintain a tree of correlations between different types of issues and their interdependencies. Users report that it is very easy to customize most fields and workflow rules.

Alcea HelpDesk Pricing

Ask a vendor
check Interaction Tracking
check Knowledge Base Management
check Network Monitoring
check Ticket/Issue Tracking
...
Ask a vendor
check Interaction Tracking
check Knowledge Base Management
check Network Monitoring
check Ticket/Issue Tracking
Ask a vendor
check Interaction Tracking
check Knowledge Base Management
check Network Monitoring
check Ticket/Issue Tracking

Alcea HelpDesk Features

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Alcea HelpDesk Reviews

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Reviews

4.6 /5

Features
4/5
Ease of use
5/5
Customer Support
5/5
Value For Money
5/5
Overall
4/5

Vendor

Name
Alcea Tracking Solutions

Devices

iOS
Android
Windows
Web
macOS

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