Dezvoltare software si sisteme ERP, ticketing
365Ticketing a solution designed for Mid-sized and large companies representing transport, courier, security or utilities businesses. The Romanian software system works in a SaaS model, being a good help desk solution, issue tracking tool and incident management platform. Users can benefit from enhanced operational efficiency, high end-users’ level of satisfaction and loyalty and equitable workload of the personnel in charge of solving tickets. Apart from it, you can enjoy improved communication with the end-user thanks to automatic messages sent. You will also meet your SLAs, thanks to alerts sent and notifications delivered anytime a problem is occurring.
The basic price for the product starts from $17.00/month/user. Before buying the software, you can test it for free, enjoying a demo version of the tool.
Incident management system – The software optimizes the incident solving process. After a ticket is created, the incident is immediately routed to the right resolution group, which gets a notification via email. After that, the assigned personnel checks in to the location. The duration of the whole intervention process is monitored by the app and approved by the end beneficiary.
Ticketing management software – 365Ticketing enhances productivity through rapid service and ticket resolution. Thanks to automated processes, emails are be automatically transformed into tickets, whereas the tickets get automatically assigned to the allocated personnel with a smaller workload at the given moment.
Reporting features – Solving tickets is always easier when you have the data concerning the number of solved tickets, ticket resolution time, and the amount of overdue deadlines.
Prevention of recurrent incidents – Achieved by utilizing business insights and root cause analysis
365Ticketing may have quite a few competitors on the market, including Freshdesk, Zendesk Support, Livezilla, Help Scout or Front as the most renown ones.